Rentrak respects your privacy and is committed to protecting personally identifiable information that you provide in connection with your use of its websites.
In order to use some services or download materials from Rentrak sites, you may need to register and create a user account ("User Account"). You may be asked to choose a user or member name ("User Name") and password. Please do not use your real name or the real name of another person when selecting a User Name. You are responsible for maintaining the confidentiality of your password, whether you choose it for yourself or Rentrak assigns it to you. You may also be asked to provide certain personally identifiable information, such as your real name, address, telephone number, and email address. As part of your User Account, you may receive email newsletters on occasion. You may request to opt out of these emails at any time by selecting the "opt-out" option within the body of the email.
Depending on Rentrak products subscribed by you may be responsible for maintaining and updating your personal profile with current and complete information.
In some situations, we may also collect personally identifiable information and other information about you through other means, directly or indirectly. For example, if you access any Rentrak content, or purchase such content via your wireless carrier or through another third party, Rentrak may collect information directly from you or through the third party. Likewise, if you use our software, or provide information to other companies who share information about their customers, we may collect additional information about you. In each of these cases, Rentrak will apply this policy to any personally identifiable information that might be acquired.
Some services may offer support and technical assistance through customer service centers via telephone, online chat, or email. Whenever you communicate with customer service, you do so with the understanding that an operator may view and make changes to the information in your User Account in order to provide the assistance that you need.
As part of the registration process, you may be asked to provide information that does not personally identify you. This information is generally optional but may be included in your Personal Profile. Rentrak requests this information to understand you better and to also bring to your attention new services, programs, or offers that may be of interest.
Rentrak websites, and some services and advertisements may contain "cookies," clear gifs (also known as web beacons or web bugs), or similar technology. A cookie is a piece of data that is sent to your browser, which will store the cookie on your computer if your browser is enabled to accept cookies. Clear gifs assist in the delivery of cookies and the collection of non-personally identifiable information, such as "click path" and other data as described above.
Most Internet browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions or "Help" screen to learn more about how to manage cookies. Please note, however, that if you block cookies, some portions of the Rentrak websites and services may not function properly.
From time to time, Rentrak may share with third parties aggregate, non-personally identifiable user information to show general demographic and preference information among users of the Rentrak websites.
Rentrak uses information about you to deliver the services that you request, to inform you of other services or offers in which you might be interested, and to improve and enhance our sites and services. If you provide Rentrak with personally identifiable information, we will take all reasonable and appropriate steps to protect it from unauthorized disclosure.
If you opt in to receive email from us, you can always opt out of future marketing messages by following the directions in each message to "unsubscribe." However, if you choose to opt out of marketing messages, we reserve the right to contact you regarding your account status, technical support, product information, changes to account terms, and any other matter that might affect our service to you and/or any products you purchased from us or registered with us, as applicable.
Rentrak may also work from time to time with third parties to provide portions of its sites and services. By participating in such services, you are deemed to consent to us sharing your information with third parties who provide services such as processing of credit card transactions, customer service, promotion administration, and order fulfillment, as applicable. Third parties who provide, who provide services on Rentrak sites are prohibited from using our customers' personally identifiable information for marketing purposes and/or from sharing, selling, or otherwise using such information, unless you choose to opt in to marketing, sharing, or other uses by the third parties. If you do not want your information to be used for by a third party who participates in providing a service on one of our sites, do not opt in to such use by that third party when you register to participate in the service being offered.
While Rentrak takes reasonable and appropriate precautions to protect your personally identifiable information from unauthorized disclosure and to prevent possible security breaches in our websites, services, and customer databases, no website, Internet transmission, computer system or wireless connection is completely secure.
Consequently, Rentrak cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Your use of the Rentrak sites and services is at your own risk. Rentrak urges you to take steps to keep your information safe by memorizing your password or keeping it in a safe place (separate from your account information), logging out of your User Account, and closing your Web browser.
Our commitment to data security extends to the placement of executive personnel. In April 2012 Rentrak appointed Jerry Humes, Executive Director of IT Risk, to Data Protection Officer for Rentrak Corporation. Jerry began his career with Rentrak in 1995 and is certified in information privacy by IAPP, and holds certifications in IT risk and governance though ISACA and additional professional designations from ISSA.
Rentrak sites may frame, and/or contain links to, or advertisements about, non-Rentrak websites. Other sites may also reference, advertise, or link to Rentrak sites. Rentrak does not endorse or sponsor other websites, is not responsible for the privacy practices or the content of non-Rentrak sites, expressly disclaims any statements or assertions made on such websites, and denies all liability associated with your use of, and the content on, such other sites and advertisements.
Email - Executive Director, Privacy
Physical Mail -
Executive Director, Privacy
7700 NE Ambassador Place
Portland, OR 97015
Phone - 866.333.6210